Refund & Cancellation Policy

1. What you are buying

RapVideoGenerator sells monthly and yearly plans and one-time credit packs for AI rap songs and rap videos. Nothing is shipped. Credits are added to your account immediately after payment, and each video is delivered in your browser and in My Studio, usually within 5 to 10 minutes of starting it.

2. Failed or broken generations

If a video generation fails, its credits are returned to your balance automatically. If a video finishes but is clearly broken (for example no audio, a frozen image, or a corrupted file), email us within 14 days with the video title and we will restore the credits.

Music requests include two versions. We reserve the shown credits when you submit. After final delivery is checked, no usable versions means all reserved credits are returned to your credit balance. For a request charged20 or 40 credits, one usable version means half the credits are returned. A request charged 10 credits has no partial return for one usable version. Free signup credits use the same generation-return rules and have no cash value. If delivery cannot be confirmed within 20 minutes, the same credit-return rules apply. A late result can still appear without charging you again. A provider submission timeout is not an invitation to resubmit automatically: the original request remains in My Studio while we check it.

Requested song lengths are targets. Extra seconds are not charged. Corrupt, silent or substantially short audio can be reported for review; a preference for a different style does not by itself qualify as technical failure. Credit returns are different from refunds to your payment method.

3. Refunds of payments

• Monthly plans and credit packs: full refund within 7 days of the payment if neither the credits nor included subscription song allowance from that payment was used.
• Yearly plans: full refund within 7 days of the first yearly payment or a yearly renewal if neither the credits nor included subscription song allowance delivered with it was used. Because all 12 months of credits are delivered upfront, yearly payments are not refundable after credits or included subscription song allowance from them have been used or after 7 days, except where the law requires.
• Music: purchased credits spent on rap songs or demo transformations count as used credits. For new purchases under this policy, use of an included subscription song allowance also counts as use of the digital service and is considered when reviewing payment refunds. Free signup credits have no cash value and are not refunded as cash. Existing purchases keep the refund terms that applied when purchased; mandatory consumer rights are unaffected.
• Partially used purchases: generation costs are incurred as soon as credits are used, so partially used purchases are generally not refundable. We review exceptional cases (for example a technical issue on our side) individually and fairly.
• Forgot to cancel: if a renewal went through and you have not used any credits or included song allowance from it, ask within 7 days and we will refund it in full and cancel the plan.
• EU/UK consumers: you have a 14-day right of withdrawal for digital purchases. By starting a generation you ask us to perform the service immediately and acknowledge that the right of withdrawal ends for credits you have used. Unused purchases can be withdrawn within 14 days for a full refund.

4. How to request a refund

Email support@rapvideogenerator.com from the email on your account with the payment date and amount. We reply within 1 business day. Approved refunds go back to the original payment method through Stripe and normally appear within 5 to 10 business days, depending on your bank.

5. Cancelling a subscription

• Go to My Studio → Manage billing / cancel, and cancel in the Stripe billing portal. Or email us and we will cancel for you.
• Cancellation takes effect at the end of the current billing period. You are not charged again.
• Credits already in your balance stay available after cancellation.
• Upgrades (a higher plan, or monthly to yearly) are made on the Pricing page and prorated by Stripe. To downgrade, cancel and pick the new plan when the current one ends.
• Yearly plans: we email a reminder before each yearly renewal so you can cancel in time.

6. Chargebacks

If something is wrong, please contact us first. We resolve most issues within a day and a refund is faster than a dispute. Accounts with open chargebacks may be paused while the dispute is reviewed.

7. Content removed for policy violations

Credits used to create content that breaks the Acceptable Use Policy are not refunded.